DEI Customer Service Certificate

Half Day Program

DEI Foundations designed specifically for front line staff & customer-facing employees.

This program equips people in customer service roles with the tools needed to ensure a welcoming and inclusive environment. Participants will learn about human rights and practice ways to respond effectively to situations involving diverse needs and identities.

Interactive learning and role playing are used to simulate the service environment.

Key Learnings Include:

Increased understanding of the full spectrum of diversity

Techniques for catching and overriding unconscious bias

Inclusive language and communication strategies

Customer service responsibilities under the human rights laws

Opportunity to practice and be coached on addressing common scenarios

This Certification Is Ideal For:

Individual staff & teams in retail, hospitality or public service

Staff of all levels seeking to build core competencies

D&I committees & leads

Our half day programs are held in your offices or store locations for convenience

Harmony@Work is a leading provider of training programs promoting diversity, equity & inclusion.

DEI Leader Certificate

Half Day Program

Advanced Training for Department Leaders + Managers
Pre-requisite: DEI Foundations Certificate

What do managers and team leaders need to know to prevent a toxic culture and foster positive conditions for diversity and inclusion?

This workshop will provide people already engaged in DEI work with the tools to ensure sustainable results, including key considerations for training and policies.

Key Learnings Include

4 pillars of effective and sustainable DEI cultures

Key human rights and compliance considerations

Practice applying an equity decision-making tool to case scenarios

Resources to support organizational DEI initiatives

This Certification Is Ideal For

HR Managers & Professionals

Team Leaders

D&I Committees & Leads

Our half day programs are held in your offices for convenience

Interested In Learning More About Our Programs?
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