Individual Workshops

What Employers need to know about Discrimination, Harassment and Accommodation.

Developing the knowledge and analysis to address human rights issues in the workplace allows businesses to take a proactive approach to legal compliance while also building a culture of inclusion.

This workshop will guide participants in an exploration of the legal framework of human rights. Key areas addressed include hiring, accommodation, and competing rights. A combination of interactive presentation and case study analysis are used in order to help participants visualize and respond to real-life scenarios. Participants will receive digital and printed resources to take back to their workplace.

Overcoming unconscious bias and building intercultural competence.

This workshop helps staff build skills for actively upholding diversity and promoting an inclusive customer service experience. Participants will gain tools for recognizing and transforming unconscious bias. They will practice intercultural communication techniques for a variety of customer situations. Instructors will use interactive methods and roleplaying to simulate the store experience and provide coaching and feedback in real-time.

Communicating in ways that support diversity and inclusion is a valuable core competence in today’s workplace. Effective communication is the exchange of shared meaning. But with less than ten per cent of our communication being verbal, we rely on our tone, body language and other non-verbal cues to convey our message. The way we communicate is also shaped by our culture and social identities which can create unintentional barriers if left unexamined. Communicating in culturally intelligent and inclusive ways helps build trust and rapport with clients, improve working relationships with teammates, and enhance supervision and management style.

In this full day workshop participants will:

• Gain tools for effective communication across perceived differences
• Identify personal blind spots that may stand in the way of effective communication
• Develop a foundational understanding of equity, diversity and inclusion in the workplace
• Learn and practice inclusive body language

Diversity is an asset, but only if groups know how to utilize its strengths. Integrating the latest research and best practices, this workshop will help participants identify their individual and collective strengths, understand the role bias plays in hindering teamwork, and explore ways to challenge prejudice while working together across social differences.

Participants will learn about sexual diversity and gain tools for promoting an environment of respect and inclusion for gay, lesbian, bi, queer, and questioning people while learning to effectively interrupt stereotypes and biases that feed homophobic attitudes and behaviours.